Whatsapp is an instant messaging application for mobile phones. It is available in more than 100 countries and supports more than 50 languages. As of July 2019, it is estimated that 1.6 billion users were accessing the Whatsapp messenger every month.
So, why not integrate it on your WordPress site and connect with your visitors or customers?
Thankfully, the WP Social Chat plugin is available for you. The plugin adds a chat button at the bottom and will allow your customers to send a message directly to your phone number or your support representative. If the user is on mobile, it will open up the Whatsapp app. Whereas, desktop users will be redirected to the Whatsapp web.
If you are ready to leverage the benefits of WhatsApp messenger, you are at the right place. In this article, I will guide you step by step on how to integrate Whatsapp into your WordPress site and customize the plugin as per your preferences.
Let's get started.
The process of integrating WP Social Chat is simple. First, you will begin by installing the plugin and then configuring the plugin settings to suit your needs. Let’s look at how to do so.
At first, you need to install and activate the plugin. To do so, navigate to Plugins > Add New from your dashboard and search for “wp social chat”. When you see the plugin in the search result, click on Install Now. Then finally, click on the Activate button.
Once the plugin is activated, head over to WhatsApp Chat located on the sidebar menu on your dashboard.
There are different aspects of the plugin that you can configure. The plugin includes settings for configuring Button, Box, Display, and Colors scheme. Let’s have a look at the available settings available under each section.
To get started, head over to the Button tab in the WP Social Chat plugin. Here, you can set the button layout, shape, position, default text, add your phone number and icon along with default message text. The Schedule and Timezone feature is only available in the premium version.
You can change the settings as per your preference. Don’t forget to add your Whatsapp number along with your country code. Once done, click on the Save Changes button. Now, when you visit your site, you will see something like:
In this section, you can enable or disable the contact box(chat pop up). You can set the header and footer text, and add your or your support members contact details.
Under the Contacts, you can change the team member name, phone number, label, and upload the profile picture. To add more members, default message, set the timezone, and availability, you need to upgrade to the premium plan.
You can configure the default message and your team members. For this tutorial's sake, I have modified it, and here’s how it looks on your site.
Under this section, you will find some advanced settings to control the button visibility on your site.
Here, you can choose the devices on which you want the chat button to appear. You can enable the chat only on mobile devices or on desktop devices or both. You can also specify to show the WhatsApp chat on your entire site or specific post types and taxonomies.
This where you can define the color scheme of your Whatsapp chat. In the free version, you can only select the background and font color. The premium version includes color settings for the link, message, label, and name.
You get the color picker to choose the color directly on the dashboard. I tried some color combinations, and here’s how it looks.
WP Social Chat is a free plugin along with the paid version. The free version is enough to get you started and offers the essential features that you need. Their premium version offers slightly more features and flexibility. The Pro versions are cheap and only one-time payment. If you want the premium version, you can visit their official site and choose the variant you want.
As you can see from the above image, all three variants have the same features. The pricing different comes from how many site licenses you want to buy. The option starts at $10, where you will get a single site license. Upgrading to $20 variant, provides you with five licenses. The $40 plan gives you flexibility for unlimited site activation. All these plans include lifetime updates and six months of personalized support.
Messaging apps make it easier to connect with your potential customers and provide support and services conveniently. WP Social Chat has been used by over 60k website users to provide support to their customers.
Although the plugins offer an excellent way to communicate with your visitors or customers, it doesn’t provide true integration of the WhatsApp messaging service. Users are redirected to WhatsApp web(desktop) or open up the Whatsapp app (phone) to initiate the conversation. As a result, the users have to leave your site.
With that being said, you decide to make the final decision. I hope by now, you can integrate WhatsApp into Your WordPress site.
Which one if your favorite Chat plugin? Or would you like to try out WP Social Chat plugin? Please feel free to let me know your thoughts and share your experience in the comment section below.